Effective Date: 01/01/2024
Last Updated: 09/02/2026

Find Prescription Relief ("FPR," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit findprescriptionrelief.com, communicate with us, or use our prescription assistance support services.

This Privacy Policy is intended to provide information about our privacy practices. It does not replace any additional notices, authorizations, or disclosures that may apply to particular services or information.

1. Information We Collect

We may collect information that you provide directly to FPR when you request information, complete a form, communicate with our team, enroll in Services, upload documents, make a payment, or otherwise interact with us.

Information we may collect includes:

• Contact Information: Name, email address, telephone number, mailing address, and other contact details.
• Identification and Demographic Information: Date of birth, household information, residency information, and other details that may be needed to evaluate prescription assistance options.
• Prescription and Health-Related Information: Medications, prescribing provider information, insurance status, prescription information, and other health-related information you provide for purposes of obtaining prescription assistance support.
• Financial and Eligibility Information: Household income, insurance information, and supporting documents that may be required to evaluate eligibility for assistance programs.
• Documents: Documents you voluntarily provide to support an eligibility review or enrollment, which may include identification, proof of income, insurance documentation, prescription information, or other program-required materials.
• Payment and Transaction Information: Information about payments made for FPR Services. Payment-card or bank information may be collected and processed directly by third-party payment processors. FPR may receive transaction details such as payment status, amount, date, and related identifiers without receiving or storing complete payment credentials.
• Communications: Emails, text messages, calls, form submissions, customer-service communications, and other communications between you and FPR.
• Website and Device Information: Information such as IP address, browser type, device type, operating system, referring pages, pages viewed, and similar technical or usage information.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and provide customer support.
• Review medications and information you provide to identify potentially applicable prescription assistance options.
• Prepare, coordinate, and support enrollment in applicable assistance programs.
• Collect and process documents needed for eligibility review or enrollment.
• Coordinate with patients, prescribing providers, assistance programs, pharmacies, manufacturers, and other parties when reasonably necessary to provide requested Services.
• Provide enrollment, fulfillment, refill, renewal, and service-status communications.
• Process payments and maintain transaction records.
• Maintain, operate, troubleshoot, secure, and improve our website, systems, and Services.
• Detect or prevent fraud, misuse, security incidents, or other prohibited activity.
• Comply with applicable legal, regulatory, tax, accounting, and record-retention requirements.
• Send marketing communications where permitted by law and where any required consent has been provided.

3. How We Disclose Information

FPR does not rent personal information. We may disclose information where reasonably necessary to operate our business, provide requested Services, or comply with applicable requirements.

Information may be disclosed to:

• Prescription Assistance Programs and Manufacturers: Information may be provided to applicable assistance programs, manufacturers, foundations, or their authorized administrators when necessary to evaluate or process an enrollment.
• Healthcare Providers and Related Parties: Information may be exchanged with prescribing providers, provider offices, pharmacies, dispensing organizations, or other parties when reasonably necessary to support an enrollment, prescription, fulfillment, refill, or renewal.
• Service Providers: We may use vendors that provide technology, communications, hosting, customer-management, document, payment-processing, analytics, security, or other operational services.
• Payment Processors: Payment information may be provided directly to third-party payment providers that process transactions on our behalf.
• Legal and Regulatory Authorities: We may disclose information when required by applicable law, subpoena, court order, governmental request, or other legal process.
• Protection of Rights and Safety: Information may be disclosed when reasonably necessary to protect the rights, safety, security, or property of FPR, our patients, our users, or others.
• Business Transactions: Information may be transferred as part of a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

4. Sensitive and Health-Related Information

Because prescription assistance services may require information regarding medications, insurance, income, healthcare providers, prescriptions, or other eligibility factors, some information provided to FPR may be sensitive.

We use such information for purposes reasonably related to providing and administering the Services you request, evaluating potential assistance options, coordinating enrollments, and supporting ongoing service.

Please do not send Social Security numbers, passwords, full payment-card numbers, banking credentials, or other highly sensitive information through ordinary email or text message unless FPR specifically provides a secure method and instructs you to use it.

5. Payment Information

FPR may use third-party payment processors to handle payment transactions. When you enter payment-card or banking information through a payment processor's system, that information is subject to the processor's security and privacy practices.

FPR may retain information about your transaction, including the amount, payment status, transaction date, selected service plan, and related billing records as reasonably necessary for business, accounting, customer service, and legal purposes.

6. Text Messages, Email, and Other Communications

If you provide contact information to FPR, we may use it to communicate with you regarding inquiries, documentation, enrollment, payments, customer service, fulfillment, refills, renewals, and other matters related to the Services you request.

Marketing or promotional communications will be sent only as permitted by applicable law and any applicable consent requirements.

You may opt out of text messages by replying STOP. Message and data rates may apply. You may use applicable unsubscribe options contained in marketing emails.

Opting out of marketing communications does not necessarily prevent FPR from sending communications that are necessary to provide Services you requested or otherwise permitted by law.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand site usage, improve user experience, and help protect the security of our systems.

Your browser may allow you to block or delete cookies. Some website features may not function properly if certain cookies are disabled.

8. Data Security

FPR uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic transmission, storage system, website, or communications platform can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide Services, maintain business and transaction records, support ongoing enrollment or renewal needs, resolve disputes, enforce agreements, satisfy legal or regulatory obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Choices

Depending on applicable law and your relationship with FPR, you may be able to request access to, correction of, or deletion of certain personal information maintained by FPR.

Some requests may be subject to exceptions, identity verification, record-retention requirements, or other limitations permitted by law.

To submit a privacy-related request, contact: support@findprescriptionrelief.com .

11. Third-Party Websites and Services

Our website or Services may contain links or references to third-party websites, programs, payment systems, providers, manufacturers, pharmacies, or other organizations.

Those third parties maintain their own privacy practices, and FPR is not responsible for their websites, security, content, or privacy policies. We encourage you to review applicable third-party privacy notices when appropriate.

12. Children's Privacy

Our website and Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

A parent, legal guardian, or authorized representative may provide information regarding a minor when necessary to request Services on the minor's behalf and where permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, or applicable requirements.

When the policy is updated, we will revise the "Last Updated" date shown at the top of this page.

14. Contact Find Prescription Relief

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact us: